Though we make every effort to ensure that you will not need to return your new Wall Quotes™ decal, we understand that sometimes things don’t quite turn out the way you expect. Each order is custom-made to your specifications, but we are willing to accept returns for any of our pre-designed Wall Quotes™ within 30 days. If you wish to return a Wall Quotes™ decal from any of our pre-designed collections for any reason, please call us for a return authorization and then ship the unused item(s) back to us in the original packaging and include a note indicating the reason for your return. Our address is 250 Longest Lane, Dayton, TN 37321. We will issue store credit for the order total (not including shipping). We cannot issue cash refunds for returns.
Please note - we cannot accept returns for family stickers, custom designs,custom vinyl lettering, or stencil decals. Therefore, when using our preview tool to design a custom phrase, please double and triple check the spelling, punctuation, and layout.
Also, since all wood items are cut to order, these items are not elligible for a return.
We also understand that each computer monitor displays colors differently and cannot guarantee that the colors will match what you see on your screen. To avoid confusion and disappointment, we're happy to send color samples free of charge so that you can compare colors in person and be sure to select just the right one(s) for your project before you order.
Also, we're always happy to accommodate special requests, so if you have any particular details you'd like to include, or if you'd like to see a preview before processing, just make a note in the comment section and we'll do our best to meet your needs. If by chance the order is damaged in shipping (which is very rare), please let us know right away and we'll take care of it. We are proud of our product and we know you will be too.